Support
The quickest answers first. If none of them fits, write to us.
I cannot sign in
Use Forgot password to set a new one. If your company signs in with Google, use the Google button instead — there is no separate password.
I never received my invitation
Sign in with the same email address your company used. Waiting invitations are shown on the first screen after sign-in, so the email itself is not needed. Your administrator can also send it again from People.
My hours, leave balance or check-in look wrong
Your administrator can see why — every figure in InOrOff can be traced to the record behind it, and they can correct it. Ask them first; they are quicker than we are.
How do I do something in the app?
Inside InOrOff, every page has a ? beside its title that explains that page, and Help collects them all.
Write to us
We reply within two working days. Say which company you are writing about and what you were trying to do. Please do not send passwords, and do not attach your employees’ personal records — if we need to look at them, your administrator grants us time-limited, read-only access from Settings → Support access, and every page we open is recorded for them to see.
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